Fault codes¶
When the heat pump controller detects a fault, it stores a code between 701 and 807. The plugin shows the newest one on the Last fault device (unit 203) and, when a new fault appears, writes it to the log and sends a notification. This page lists what each code means.
Not a repair guide
The causes below are a summary of the controller manual, to help you understand the message and talk to your installer. Faults that say Installer in the Reset column need a qualified installer. Do not open the heat pump yourself.
How the Last fault device works¶
- It shows the controller's newest stored fault with its date and time, for example
790: Severe inverter fault (2022-07-15 13:18). The time is shown in the time zone of your Domoticz server. - The fault stays visible after it is cleared; the controller keeps its fault memory until an installer clears it. "No faults" means the controller has none stored.
- The message follows the plugin language: Dutch, German, Polish and English have their own texts; French uses the English text.
- A code the plugin does not know shows as
<code>: Unknown fault. - The total number of stored faults is on the Error count device (unit 200, unused by default).
Notifications¶
When the controller stores a new fault, the plugin writes an error line to the Domoticz log and sends one notification through every notification system set up in Domoticz (Setup → Settings → Notifications):
Each fault is announced once, also across restarts. The fault that is already stored when the plugin first reads your controller (after installing or upgrading) is not announced.
All codes¶
Reset: Automatic means the heat pump restarts by itself; Automatic after a waiting time means it restarts after a countdown shown on the controller; Installer means the fault must be acknowledged on the controller, usually by an installer. An empty cell means the manual gives no details for that code.
| Code | Message | Cause | Reset |
|---|---|---|---|
| 701 | Error low pressure | Low-pressure switch/sensor tripped repeatedly (LW) or >20 s (SW) | Installer |
| 702 | Low pressure stop | L/W only: low pressure tripped, auto-restart | Automatic |
| 703 | Antifreeze | L/W only: flow temp <5 C while running, frost protection | Installer |
| 704 | Error hot gas | Max discharge-gas temp exceeded | Automatic after a waiting time |
| 705 | Motor protection VEN | L/W only: fan motor protection tripped | Installer |
| 706 | Motor protection BCP | B/W + W/W: brine/source pump or compressor motor protection | Installer |
| 707 | Coding of HP | Coding bridge break/short after first start | Installer |
| 708 | Return sensor | Return sensor break/short | Installer |
| 709 | Flow sensor | Flow sensor break/short | Installer |
| 710 | Hot gas sensor | Discharge-gas sensor break/short | Installer |
| 711 | External temp. sensor | Outdoor sensor break/short (fixed at -5 C) | Installer |
| 712 | Domestic hot water sensor | DHW sensor break/short | Installer |
| 713 | HS-on sensor | Heat-source-inlet sensor break/short | Installer |
| 714 | Hot gas DHW | Thermal use limit exceeded, DHW blocked | Automatic after a waiting time |
| 715 | High-pressure switch-off | High-pressure switch tripped, auto-restart | Automatic |
| 716 | High-pressure fault | High-pressure switch tripped multiple times | Installer |
| 717 | Flow rate HS | W/W flow switch tripped during prerinse/operation | Installer |
| 718 | Max. outside temp | L/W only: outdoor temp above max | Automatic after a waiting time |
| 719 | Min. outside temp | L/W only: outdoor temp below min | Automatic after a waiting time |
| 720 | HS temperature | B/W + W/W: evaporator-outlet temp below safety value | Automatic after a waiting time |
| 721 | Low-pressure switch-off | SW/WW: low-pressure switch tripped, auto-restart | Automatic |
| 722 | Tempdiff HW | Heating temp spread negative (faulty) | Installer |
| 723 | Tempdiff DHW | DHW temp spread negative (faulty) | Installer |
| 724 | Tempdiff defrosting | Heating spread >15 K during defrost (freeze risk) | Installer |
| 725 | System error DHW | DHW mode disturbed, temp far below setpoint | Installer |
| 726 | Sensor mixing circ 1 | Mixing-group sensor break/short | Installer |
| 727 | Brine pressure | Brine pressure switch tripped | Installer |
| 728 | Sensor HS Off | Heat-source-outlet sensor break/short | Installer |
| 729 | Rotating field error | Compressor running with no output (phase rotation) | Installer |
| 730 | Screed heating error | Warm-up program could not reach temp step in time | Installer |
| 731 | Timeout TDI | ||
| 732 | Cooling fault | Heating-water temp dropped below 16 C repeatedly | Installer |
| 733 | Anode fault | Parasitic-current anode fault input tripped | Installer |
| 734 | Anode fault | Fault 733 persists >2 weeks, DHW blocked | Installer |
| 735 | Error Ext. En | Comfort board: "external energy source" sensor break/short | Installer |
| 736 | Error solar collector | Comfort board: solar-collector sensor break/short | Installer |
| 737 | Error solar tank | Comfort board: solar-buffer sensor break/short | Installer |
| 738 | Error mixing circle 2 | Comfort board: mixing-group-2 sensor break/short | Installer |
| 739 | Error mixing circle 3 | ||
| 750 | Return sensor external | Return sensor break/short | Installer |
| 751 | Phase monitoring fault | Phase-sequence relay tripped | |
| 752 | Flow error | Flow switch tripped (see 751 + 717) | |
| 755 | Lost connection to slave | Slave silent >5 min | Installer |
| 756 | Lost connection to master | Master silent >5 min | Installer |
| 757 | Low-pressure fault in DHW heat pump | WW low-pressure switch tripped repeatedly/>20s; after 3x needs authorized service | Installer |
| 758 | Defrosting malfunction | Defrost ended 5x by too-low flow temp | |
| 759 | TDI message | Thermal disinfection failed 5x in a row | |
| 760 | Defrosting fault | Defrost ended 5x via max time (strong wind on evaporator) | |
| 761 | LIN timeout/LIN-connection lost | LIN bus timeout (cable/contact) | |
| 762 | sensor (evaporator intake) | Sensor Tu (evaporator suction) fault | |
| 763 | sensor (compressor intake) | Sensor Tu1 (compressor suction) fault | |
| 764 | Sensor Compressor heater | Compressor-heating sensor fault | |
| 765 | Overheating | Superheat <2K for >5 min | |
| 766 | compressor's functional range | Running 5 min outside compressor envelope (phase rotation) | |
| 767 | STB E-Rod | Safety temp limiter of SEC heating element tripped | |
| 768 | Flow monitoring | LW160H(A)V insufficient flow during defrost | |
| 769 | Pump control | Too little flow after 10 s compressor run (PWM/pump) | |
| 770 | Low superheat | Superheat below limit for long period | |
| 771 | High superheat | Superheat above limit for long period | |
| 776 | limit of application-CP | Compressor outside envelope for long period | |
| 777 | Expansion valve | Expansion valve defect | |
| 778 | Low pressure sensor | Low-pressure sensor defect | |
| 779 | High pressure sensor | High-pressure sensor defect | |
| 780 | EVI sensor | EVI sensor defect | |
| 781 | Liquid temp. sensor before EXV | "liquid before expansion valve" sensor defect | |
| 782 | Suction gas EVI temp. sensor | "EVI suction gas" sensor defect | |
| 783 | Communication SEC - Inverter | SEC<->inverter communication disturbed | |
| 784 | VSS lockdown | Inverter blocked; power down whole installation 2 min | |
| 785 | SEC-Board defective | Fault detected in SEC board (replace) | |
| 786 | Communication SEC - HZ/IO | SEC<->HZIO communication fault detected by SEC | |
| 787 | VD alert | Compressor reports fault | |
| 788 | Severe inverter fault | Fault in the inverter (check inverter) | |
| 789 | LIN/Encoding not found | Control unit could not determine coding (LIN/coding resistor) | |
| 790 | Severe inverter fault | Fault in inverter/compressor power supply (check wiring, inverter, compressor) | |
| 791 | Lost ModBus communication | SEC board unreachable; HZIO found but no SEC board detected | |
| 792 | LIN-connection lost | No main board / no configuration found | |
| 793 | Severe inverter fault | Temperature fault in inverter (self-fixes) | |
| 794 | Overvoltage | Overvoltage on inverter | |
| 795 | Undervoltage | Undervoltage on inverter | |
| 796 | Safety switch off | Safety input active: case 1 inverter fault, case 2 HP pressure switch in cooling circuit | |
| 797 | MLRH is not supported | Heating-element control not supported | |
| 798 | ModBus Fan | Modbus fault ventilator (auto reset) | Automatic |
| 799 | ModBus ASB | Modbus fault ASB board (auto reset) | Automatic |
| 800 | Desuperheater-error | ||
| 802 | Switchbox fan | ||
| 803 | Switchbox fan | ||
| 806 | ModBus SEC | ||
| 807 | Lost ModBus connection |